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Customer service hours

We are fully dedicated to helping all our players out there and providing them with all the information you might need about KenoGO. So, here is how you can reach us:

  • E-mail us: You can always reach out to us at [email protected], and we'll get back to you within 48 working hours!
  • Virtual assistant: Available 24/7 to help with your queries, Lopetto, our Virtual Assistant, is here whenever you need support.
  • Get your chat on: You can also hit us up on Live Chat for an instant reply!
  • Give us a call: We're available Monday–Friday 9am–9:30pm AEST, Weekends 9am–7:30pm AEST.

You can always count on us, so don't hesitate to give us a call or drop us an e-mail anytime you need us!

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Lottoland and this website is operated by EU Lotto Ltd (company number 109514 and registered address Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA) which is licensed and regulated by the Gambling Commission for customers in Great Britain under account number 38991.

Lottoland is not an official lottery operator. Instead, Lottoland allows Customers to make bets on different lotteries and, if a Customer wins a bet, then they will be paid directly by Lottoland and not an official lottery operator.

All jackpots are estimates and subject to currency fluctuations. For US Powerball and US MegaMillions, Tier 1 prizes are paid in annuities (or a discounted lump sum at Lottoland's election) and winnings in Prize Tiers 1 – 3 are subject to a 38% reduction as per T&Cs. For SuperEnalotto, winnings in Prize Tiers 1 - 3 are subject to a 20% reduction as per T&Cs. For lotteries which are paid in annuities, prizes of: (a) up to GBP 17 Million may be paid out over a period of up to 10 years, (b) up to GBP 42 Million over a period of up to 25 years, and (c) over GBP 42 Million over a period of up to 30 years. Annuity payout threshold amounts are converted from EUR values based on conversion rates as at the time of writing and actual thresholds may be subject to fluctuations from time to time.

Lottoland is committed to supporting Safer Gambling. Underage gambling is an offence.

Lottery online • Lotto Betting • Lottoland UK