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Complaints procedure

KenoGO’s complaints procedure has three levels. For levels 1 to 3 the player may contact Customer Service via email. Each correspondence shall be marked as “Complaint” and shall receive a reference number, provided that KenoGO has allocated a reference number to the relevant complaint.

At level 1 the complaint will be dealt with by an employee from Customer Service. At level 2 the complaint will be dealt with by a Customer Service Team Leader. In level 3 the complaint will be dealt with by the Head of Customer Service.

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Lottoland and this website is operated by EU Lotto Ltd (company number 109514 and registered address Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA) which is licensed and regulated by the Gambling Commission for customers in Great Britain under account number 38991.

Lottoland is not an official lottery operator. Instead, Lottoland allows Customers to make bets on different lotteries and, if a Customer wins a bet, then they will be paid directly by Lottoland and not an official lottery operator.

All jackpots are estimates and subject to currency fluctuations. For US Powerball and US MegaMillions, Tier 1 prizes are paid in annuities (or a discounted lump sum at Lottoland's election) and winnings in Prize Tiers 1 – 3 are subject to a 38% reduction as per T&Cs. For SuperEnalotto, winnings in Prize Tiers 1 - 3 are subject to a 20% reduction as per T&Cs. For lotteries which are paid in annuities, prizes of: (a) up to GBP 17 Million may be paid out over a period of up to 10 years, (b) up to GBP 42 Million over a period of up to 25 years, and (c) over GBP 42 Million over a period of up to 30 years. Annuity payout threshold amounts are converted from EUR values based on conversion rates as at the time of writing and actual thresholds may be subject to fluctuations from time to time.

Lottoland is committed to supporting Safer Gambling. Underage gambling is an offence.

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