I am unable to log in to my account – what should I do?

I have forgotten my password so cannot sign into my account

If you have forgotten your password or are unable to log in to your account, you can reset it as follows:
Enter your email address in the login section and then click the "Forgotten?" password button.
You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons. To do this, please sign in, and choose 'My Account' from the options in the menu (or 'Account' in the app). Click 'Edit' on the 'Account details' section and you can then fill in the password fields.

Do not open a new account as this is against the Terms and Conditions of the site.

I have an account but my e-mail address is not recognised.

Please contact us and we can double-check the registered email on your account for you. It may just be a simple typo error, or a different email address is registered.

How can I contact KenoGO Support?

Please use the Live Chat tab at the bottom of the page. Our Customer Service Operatives will be happy to answer your queries for you immediately. Or you can send us an email at [email protected] and we will respond to this message for you.