How do I open a new account?

To open a new player account please follow these steps:

1. Click on the player icon in the top right of the page (or 'Account' in the app)
2. Click on the 'Create an account' button
3. Fill in the form shown. You will be asked to complete the following details: Email address, Password, Full Name, Date of Birth, and Address
4. To confirm the details entered, just click on the green button ‘Create a New Account’

Congratulations, you now have a KenoGO Account!

Why won't my email address register?

If you are opening a new account using the app, please try opening the account initially using a laptop on the KenoGO website and then you can purchase a ticket from the app in the future. This may be the reason for the issue you are experiencing. Alternatively, try reloading the app and KenoGO website, after clearing your history of cookies and caches as there may be a glitch in the upload.

It is saying my e-mail address has already been used

This means that there is already an account registered to this e-mail address on KenoGO. Please use this account in the future when purchasing any new tickets.

If you have forgotten the password, please enter your e-mail address in the sign-up section and then click the 'Forgotten?' button in the password field.

You will be requested to re-enter your email address to confirm where the message is to be sent.

There is no option to choose Mrs or Miss when registering an account

We can confirm that at registration KenoGO only offers the title options Mr and Ms. The title Ms can apply to Mrs or Miss and we are pleased to inform you that this information would not affect your claim for any wins.

I only have a house name and no house number. What can I do?

For the initial registration of the Player Account, we do require a house number to be entered. Please enter '11' as the requested house number and then complete the rest of your address information. Once your Player Account has been registered, please message us via Live Chat or e-mail at [email protected] and we can remove the incorrectly entered house number for you, to make your details correct.

If you have any further questions, please contact us using the below details:

Please use Live Chat on the site. Our Customer Service Operatives will be happy to answer your queries for you immediately.
You can send us an e-mail at [email protected] and we will respond to this message for you.